Looking for a Community Manager
Audioboo is now hiring. A few positions, most of them with very long names, but the first one I want to talk about here is a pretty new one for us. Until now, we’ve engaged with our users, detractors, potential paying customers and everyone else on a very informal basis. To be frank, it’s been up to our (passionate) development team to respond to requests in any timezone, day or night.
We’ve had moments during bank holidays, staff vacations (yes, they do get them) or general clashes of diaries when we’re all out having fun (separately, you understand) that support requests haven’t been answered or that annoying 418 error hasn’t been sorted. That’s not good.
So, in this stage in our development, with traffic doubling since the end of last year, we’ve decided to hire a committed person to look after the interests of our users, to be based in our Tower Bridge office. You don’t need prior experience of this type of role but you do need to show us you will be fantastic doing the following:
We’re a small team, mainly of developers who like to concentrate. And complain. The ability to both engage with our users and engage with your colleagues (they often have the answers you want) is a precarious balancing act. Be warned! And it’s all boys at the moment. Office hours are 9.30pm till 6pm, although some of us will work later and keep an eye on things whilst at home. We offer few perks apart from the opportunity to be part of what’s an pretty exciting adventure. You will be employee no 6, which can also be a pretty exciting number (although mostly when you’re 6).
How’s your blogging?
We’re crap at blogging, to be perfectly honest. Look at when the last post was. Half the team would rather write code and the other half are too busy hustling children or users to bed. Which is a pity, since there are constant developments nearly every week here at Audioboo towers and it would be nice to actually tell people about them. You’ll need to be an ok (if not fine) writer, with brevity at the core and be willing to quiz all in the office (heck, there’s not many of us) as to what exactly a ‘partial’ is and how to make that understandable to human kind. I’m still a bit unsure, to be frank.
We try and listen to as much audio as we can. And feature what we think may be our interest to our users and Twitter followers. Unfortunately, an absurd warp in the space/time continuum means we don’t do this as often as we should, so a key part of the role will be to focus on the content our lovely users create and make sure the best/outlandish/touching/popular/odd are featured so they feel special.
We love Twitter. And sometimes Twitter loves us. Since Audioboo can auto-post boos there, we enjoy a massive amount of engagement on the platform. It’s a constant, relentless task, which we nevertheless enjoy. So should you. If we like your twitter account, we’re probably going to like you:)
forum.audioboo.fm is a pretty busy place sometimes. Everything from tips to suggestions to crashes to partnership proposals. You’ll be responsible for deciding if that offer of $24m from Nigeria is spam, who the hell can solves the DBS380 error and forwarding anything relevant to the rest of the team.
Moving forward we need to make more sense of some of the great content we already have. Sorting it into areas of interest – News, Sport etc – is one idea but hopefully you’ll have many many more. Audioboo strives to be a friendly, likeable brand. It has a tone of voice that is not about the technology (which is bloody brilliant, btw) and we are keen to develop that with you.
We’d rather have someone cheap but more expensive is fine if you can demonstrate the value you bring to the company. That’s pretty straightforward hopefully. If you have another skill (or would like to develop one) then that would be great to use in-between all the other stuff. I’m probably not talking about poetry or footwear design but anything technical (Obj C, Rails, Java), design, marketing, PR or being a mate of President Obama would be useful. Speaking 6 languages would also be great.
Now I’m reliably informed under proposed new EC rules that discriminating in favour of someone who has fantastic skills in this area would involve lawyers. However, we have a football table and it would be a pity if you didn’t engage in the team building created during play. So let me just say that we are willing to teach you the finer points of the game if you’re not up to speed. It’s double or quits and £1 a ball most of the time, although luckily we do accept cheques with a card.
If it stills sounds interesting after what I’ve been told is a long post, just email email@example.com about why you’d be a fantastic member of a fantastic team.
UPDATE: We’ve found the perfect person for this role now, so the position is unfortunately closed for now.